PRODUCT INFORMATION
Incomplete or wrong product received?
Please contact us immediately to fix the issue immediately
Do you ship internationally?
Yes, we ship to other countries.
Are all products made from genuine quality leather?
All ZIBIMA products are handcrafted with raw quality and durable leather materials.
PAYMENT INFORMATION
Acceptable Payment Methods
All payment transactions can be done using Visa, MasterCard, and Verve Cards
How Secured is ZIBIMA’s Website
We guarantee maximum security over every one of our customers and their information. Your credit cards are encrypted and our services are secure to avoid any fraudulent activity.
ORDERS AND RETURNS
How Do I Cancel Order
Every order is designed and produced according to individual preferences therefore, cancelling an order after placement is not visible.
How Do I Exchange My Order?
We currently do not offer an exchange system because every item has to be pre-ordered.
Do I Need An Account To Place An Order?
Yes please, you do.
How Long Does Production Take?
5-7 working days after placing an order
How Do I Track My Order?
Kindly make use of the ‘Track My Order’ page on the site.
Is There A Limit On The Number Of Orders?
We do not have a limit placed on the number of items that can be pre-ordered as we offer both retail and wholesale packages.
Who Can I Contact For Assistance?
You can contact us at support@zibima.com or Call/WhatsApp +2349080496261. Be sure to get a response as soon as possible.
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